Career Timeline

Work Experience

Technical writing, documentation engineering, and building user-focused content experiences across electric mobility, mountain biking, and enterprise SaaS

Portfolio Projects

Code & Documentation

Building tools and content that solve real problems for riders and developers

Wheel Defined

Mountain bike parts finder with local search implementation. Replaced Algolia/InstantSearch with vanilla JavaScript, featuring faceted filtering, pagination, and local JSON indexing.

JavaScript HTML/CSS JSON Local Search

Technical Documentation

Multi-country publishing pipelines, SSO/OIDC integration guides, and MadCap Flare-based documentation platforms. Experience with API docs and developer portals.

MadCap Flare C# PowerShell SAML

iOS App Concepts

Mountain biking utility apps including tubeless sealant tracker, gear ratio calculator, and chain wear logger. SwiftUI and React Native prototypes.

SwiftUI React Native Expo
Professional History

Companies & Roles

2020 - 2026

ChargePoint

Technical Writer / Documentation Manager

Led documentation strategy for EV charging infrastructure, managing multi-country publishing pipelines and SSO/OIDC integration documentation.

  • Architected documentation platform using MadCap Flare
  • Created SSO/OIDC/SAML integration guides for enterprise customers
  • Managed multi-country publishing workflows and localization
  • Developed API documentation and developer resources
  • Built automation tools using PowerShell and C#
chargepoint_docs.sh
$ cat role.json
"company": "ChargePoint",
"focus": "EV charging",
"tech": [
"MadCap Flare",
"SSO/OIDC",
"PowerShell"
]
2018 - 2020

Fox Factory

Technical Content Specialist

Created technical documentation for high-performance mountain bike suspension and racing products, translating complex engineering into user-friendly guides.

  • Produced setup guides for mountain bike suspension products
  • Developed service manuals and technical specifications
  • Collaborated with engineering teams on product documentation
  • Created multimedia content for rider education
fox_suspension.sh
$ cat role.json
"company": "Fox Factory",
"focus": "MTB suspension",
"output": [
"Setup guides",
"Service manuals",
"Tech specs"
]
2016 - 2018

Specialized Bicycle Components

Technical Writer

Developed comprehensive product documentation for premium bicycle brands, focusing on assembly, maintenance, and safety information.

  • Created owner's manuals for multiple bicycle categories
  • Developed assembly and safety documentation
  • Coordinated with product management and engineering teams
  • Managed documentation for global product launches
specialized_docs.sh
$ cat role.json
"company": "Specialized",
"focus": "Bicycles",
"deliverables": [
"Owner manuals",
"Assembly docs",
"Safety guides"
]
2014 - 2016

Zero Motorcycles

Technical Publications Manager

Managed technical documentation for electric motorcycle product line, including service manuals, owner's guides, and dealer training materials.

  • Led technical publications team for electric motorcycle platform
  • Created service and maintenance documentation
  • Developed dealer training materials and certification programs
  • Managed translation and localization for international markets
zero_motorcycles.sh
$ cat role.json
"company": "Zero Motorcycles",
"focus": "Electric moto",
"scope": [
"Service manuals",
"Dealer training",
"Localization"
]
2012 - 2014

Sleuth

Documentation Engineer

Developed technical documentation for enterprise SaaS platform focused on deployment metrics and engineering intelligence.

  • Created API documentation and integration guides
  • Developed user guides for DevOps tooling
  • Built documentation infrastructure and workflows
  • Collaborated with engineering on feature documentation
sleuth_devops.sh
$ cat role.json
"company": "Sleuth",
"focus": "DevOps SaaS",
"work": [
"API docs",
"Integration guides",
"User guides"
]
2010 - 2012

Castelle

Technical Writer

Created documentation for enterprise fax server and unified communications products serving corporate IT departments.

  • Developed installation and configuration guides
  • Created administrator and user documentation
  • Documented enterprise networking and fax solutions
  • Supported product releases with comprehensive documentation
castelle_enterprise.sh
$ cat role.json
"company": "Castelle",
"focus": "Enterprise fax",
"docs": [
"Install guides",
"Admin docs",
"Network setup"
]